This policy covers the information Perception Web Management collects and how we use it. It also outlines the steps Perception Web Management takes to protect that information, how to contact us, and how we comply with relevant data protection regulations such as the GDPR.
Under the GDPR, Perception Web Management is a data controller for the information we collect from you. In certain cases, we are also a data processor for data collected by our clients; for more information on client-collected data, please see “Information collected by our customers” below.
What information we collect
We collect information from you in order to deliver services that you purchase and to monitor and improve the customer experience on your website. The data collected may include your name, email address, postal address, telephone number(s), billing information such as credit card numbers, and answers to security questions that help us to verify your identity and secure your account. Perception Web Management services are intended for business use, and Perception Web Management does not knowingly market to or collect personal information from people under the age of 18.
Perception Web Management services are intended for business use, and Perception Web Management does not knowingly market to or collect personal information from people under the age of 18.
How we collect information
Perception Web Management collects personally identifiable information in a variety of ways, including but not limited to: online order forms, telephone calls. Certain information about your computer hardware and software may also be automatically collected through tools such as Google Analytics. This information can include your IP address, browser type, domain names, access times, and referring website addresses.
How we use your information
Provision of Services
Perception Web Management collects and uses your personal information to operate the your website, to deliver the services you have requested. We DO NOT sell any of your personal information.
Should Perception Web Management become part of a merger, acquisition, corporate reorganization, or any other change of control, your personal information will be included in Perception Web Management’s sale of business assets. This means that it could be shared with Perception Web Management’s new owners, or with a new business that Perception Web Management acquires. If this happens, Perception Web Management will make reasonable efforts to notify you and inform you of any choices you may have about the information you shared with us.
Perception Web Management keeps track of the websites and pages our customers visit within google analytics This data is used to manage users activity when visiting any public website.
Perception Web Management may contact you regarding services you have purchased from us to deliver information, updates, notices of functionality changes, upcoming payments, and planned service maintenance.
Perception Web Management, its affiliates, trusted partners, and sponsors may be required to disclose or process any personal information we collect in order comply with legal, regulatory, and law-enforcement requests (like court orders or for taxes), especially to protect Perception Web Management, our customers, or the public.
In order to register domain names, personal information collected during your purchase must be provided to the registrar responsible for processing your request, as per the registrar’s rules and the rules set out by the Internet Corporation for Assigned Names and Numbers (ICANN) and/or the relevant domain name registry.
This information goes into a searchable database (WHOIS). Access to WHOIS information may be limited but you can help protect yourself by opting out of displaying your personal information through the purchase of a Domain Privacy service (some domains are not eligible for this service).
Our legal basis for processing your information
Contract: Your personal information is necessary for providing the services you requested. This includes payment and setting up the services, and also the assistance and support we provide to make sure your services are working properly.
Legal Obligation: Perception Web Management may be required to process any personal information we collect in order comply with legal, regulatory, and law-enforcement requests.
Where we store your information
The data we collect is stored primarily in Canada and is regulated by the Personal Information Protection and Electronic Documents Act (PIPEDA). Canada has been recognized by the EU as providing adequate data protection (as per article 45 of Regulation (EU) 2016/679), which allows personal information of EU residents to be freely transferred to Canada.
How we protect your information
Perception Web Management secures the information we collect on servers in a controlled, secure environment. We maintain safeguards to protect against unauthorized access, use, modification, and disclosure of this data.
Where possible, Perception Web Management uses industry-standard SSL encryption when communicating your data. Perception Web Management also ensures that all customer websites have free access to SSL certificates from“Let’s Encrypt.”
How we retain your information
Perception Web Management will retain your personal information for as long as your Perception Web Management services are active.Once your last service has been cancelled, Perception Web Management will:
- Retain certain information stored directly on the hosting server for 30 days. Retain certain information stored in other systems for up to 7 years for potential auditing purposes and to enable us to maintain accurate business, tax, and financial records.
Perception Web Management may retain personal information longer in order to comply with specific legal requests or obligations. When personal information is no longer required, we will ensure it is deleted.
How we transfer your information
How to change your information
You may request access to review, update, and correct any inaccuracies in your personal information by contacting our Data Protection Officer by emailing us at firstname.lastname@example.org. We may ask you to provide personal information in the form of answers to security questions in order to verify your request.
You also have the right to request that we delete your personal data. We will honor the request to the extent possible under our legal and contractual obligations. Please keep in mind that deleting your data may stop your Perception Web Management services from working properly or at all.
Perception Web Management uses “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Perception Web Management pages, or register with a Perception Web Management site or service, a cookie helps Perception Web Management recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Perception Web Management website, the information you previously provided can be retrieved, so you can easily use the Perception Web Management features that you customized.
Some cookies are necessary for Perception Web Management sites to work properly, such as the cookies which indicate you’ve successfully logged into your account. Some cookies, like the ones used by Google Analytics, help us see how visitors use our sites. Others are used to customize your advertising experience. If you visit a Perception Web Management website with a browser that has cookies enabled, you are letting us know that you agree to us using cookies with your browser.
How to contact us
Alternatively, you can contact us in writing at:
51 Ashbourne Drive
We will use commercially reasonable efforts to promptly determine and remedy the problem.